THOUGHT OF THE DAY
➕ Submit a SaleLog every sale here. Managers get an email right away. 💲 Sales BoardEvery sale, first-year value and who sold it. 🏆 Team PerformanceLeaderboard and monthly numbers. ✅ Office TasksToday's to-dos, callbacks and problems.

📣 Announcements

  • NewWelcome to the BugPro Team Hub! Training, SOPs, sales and your numbers, all in one place.
  • Sales teamLog every sale with "Submit a Sale" so it counts on the leaderboard.
  • ReminderAsk every customer for a Google review.

🏆 Employee of the Month

Announced on the 1st of each month.

🎂 Birthdays This Month

Coming soon.

🎉 Work Anniversaries

Coming soon.

Pest Tech

Training, pest ID resources and our current procedures for general pest service.

🎓 Training Library

  • VideoQuarterly exterior service walkthrough (coming soon)
  • VideoInterior treatment & customer prep (coming soon)
  • PDFProduct labels & SDS binder (coming soon)
  • PDFMosquito & rodent program guide (coming soon)

🔎 Pest ID Resources

UF/IFAS Featured Creatures (insect ID) NPMA PestWorld Pest Guide Mississippi State University Extension EPA Pesticide Label Lookup

📋 Current SOPs, Pest Techs Draft

Quarterly General Pest Service
  1. Text the customer when you're on the way.
  2. Walk the perimeter first and note conducive conditions (moisture, wood-to-soil contact, debris, gaps).
  3. Treat the exterior perimeter, entry points, eaves and webs per the label.
  4. Do the interior only if requested or there's pest activity.
  5. Note findings and products used in GorillaDesk before you leave the driveway.
  6. Ask for a Google review.
Initial Service / New Customer
  1. Do a full interior and exterior inspection.
  2. Explain the program and what to expect over the next two weeks.
  3. Do the initial treatment and record products, amounts and target pests.
  4. Confirm the next service date with the customer.
Callback / Re-service
  1. Respond within 48 hours.
  2. Find the cause (sanitation, entry point, wrong product), then re-treat and document it.
  3. Flag a second callback on the same account to the office and a manager.
Safety & Vehicle
  1. Wear PPE per the product label.
  2. Do the daily vehicle walk-around, and keep chemicals locked and secured.
  3. Report any spill or exposure to a manager immediately.

Wood Destroying Organisms

Termite and WDO training, ID resources and procedures.

🎓 WDO Training

  • VideoHow to do a WDI inspection (coming soon)
  • VideoLiquid trenching & rodding (coming soon)
  • VideoBait station install & monitoring (coming soon)
  • PDFGraph & diagram standards (coming soon)

🔎 Termite & WDO ID

Formosan subterranean termite (UF/IFAS) UF/IFAS Featured Creatures (beetles, drywood, more) NPMA termite guide MSU Extension (Mississippi)

📋 Current SOPs, WDO Draft

Termite / WDI Inspection
  1. Inspect the full interior and exterior, plus the crawlspace and attic where they're accessible.
  2. Photograph all findings and conducive conditions.
  3. Draw the graph and fill out the report the same day.
  4. Hand pricing and treatment options to sales or the office.
Liquid Treatment
  1. Verify the graph and linear footage before you start.
  2. Trench, rod and drill per the label.
  3. Record the product, mix rate and total gallons applied.
  4. Set up the renewal date in GorillaDesk.
Annual Renewal Inspection
  1. Inspect the whole structure and any stations.
  2. Document activity or no activity with photos.
  3. Renew the contract and note any changes to the structure.